Refund Policy
At Sazviro Kids Accessories, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience. Please read our Refund Policy carefully before placing an order.
1. Return and Refund Eligibility
Customers may request a return or refund if:
- The product arrives damaged.
- The wrong product is delivered.
- The product has a manufacturing defect.
- The product does not match its description in a significant way.
Requests will be reviewed according to our policy and applicable consumer protection laws.
2. Reporting a Damaged or Incorrect Product
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery, where possible.
Please provide:
- Your order number.
- Clear photographs or a short video showing the issue.
- A brief description of the problem.
We will review your request and inform you about the next steps. The 48-hour reporting request does not remove any rights you may have under applicable law.
3. Return Conditions
To help us process a return, please keep the product, original packaging, and any included accessories in reasonable condition.
For hygiene and safety reasons, certain personal-use accessories may not be eligible for a change-of-mind return once opened or used, where permitted by applicable law. This does not exclude remedies for defective, damaged, incorrect, or misdescribed products.
Please contact us before sending a product back.
4. Refund Process
Once an approved returned product has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be processed to the original payment method wherever possible. The time taken for the amount to appear in your account may depend on your bank, payment provider, or payment method.
5. Refund Timeframe
Approved refunds will be initiated within a reasonable period and in accordance with applicable law and payment-provider requirements.
After initiation, the actual crediting time may vary depending on your payment provider or bank.